Murrays Terms and Conditions

This website is owned and operated by Murrays of Clevedon LTD (“We” “Us” “Our”).

All sales by Murrays of Clevedon via this website (www.murraysofclevedon.co.uk) are subject to the following terms and conditions and we strongly advise you read them before completing your purchase. By clicking the accept button you agree to be bound by these terms and conditions.


PRIVACY POLICY

Murrays of Clevedon will not share your personal, debit or credit card details with anybody unless we are required to by law.

All details collected are stored as securely as possible. We cannot be held responsible or liable in the unlikely event of a hack/breach of our computer system.

We may use the information entered by yourselves in order to contact you if necessary. We may also use it in order to send you information regarding tastings, events, news and product launches etc. If you would rather not receive information on promotions, functions etc then please tick the appropriate opt out box.

Should you wish to be removed from our email list at a later date please email us or write to us at

Murrays, 91 Hill Road, Clevedon, North Somerset, BS21 7PN.


DELIVERY AND RETURNS

Delivery to Clevedon, Nailsea, Portishead, Failand and Yatton are free on orders over £50.00. For orders under £50.00 there is a £5.00 carriage fee.

For the rest of mainland England, Orders over £50.00 will have a £5.00 charge and orders under £50.00 will have a £10.00 charge.

For the Scottish highlands there will be a £20.00 charge on all orders.

Any order to U.K. Mainland over £150 will be free delivery.

All orders placed Monday to Thursday will be dispatched the following day. Orders placed Friday, Saturday and Sunday will not be dispatched until the following Tuesday.

Orders are packed on the day of dispatch. They are double checked and all goods are sent out in perfect condition. We will use protective wrap on all delicate items and dry goods where necessary. Fresh foods will be packed with either ice packs or cooler packs.

Please note that all orders containing fresh foods such as cheese and cured meats will automatically be sent out using next day delivery to maximize freshness.

Gift vouchers will be sent out using Royal Mail First Class service and will incur the appropriate delivery charge of £0.65p.

We will always dispatch all items together. In the event that an item / items are out of stock or unavailable we will contact you prior to dispatch. Should we be unable to contact you we reserve the right to replace the item with a similar product of the same or of greater value.

Damaged items must be reported to us within 24 hours so a suitable replacement can be sent out.

No payment will be taken from your card until the parcel is ready for dispatch.


LIABILITY

We do not accept responsibility or liability for any errors or mistakes and we reserve the right to make alterations or change information and prices as deemed necessary.

Any complaints should be made to

Murrays of Clevedon
91 Hill Road
Clevedon
North Somerset BS21 7PN
Tel 01275341222

VAT 52036189

Company Number 05932570